SELFSIMILARAt Selfsimilar, we design Sorphel to work seamlessly on standard Windows systems. To ensure that our software fits your workflow and technical environment, we offer a 10-minute Free Trial containing all features. We encourage you to fully evaluate Sorphel during this trial period prior to making a plan purchase.
1. Eligibility for Refunds
Refunds are evaluated and granted under the following criteria:
- Technical Non-Compatibility: If Sorphel encounters a critical error on your local system that prevents audio loops or screen capture from executing, and our technical support team is unable to resolve the issue within 7 business days of your report.
- First-time Purchase: Refund requests are only applicable to your initial plan credit top-up. Subsequent purchases or plan upgrades are non-refundable.
- Time Window: Refund claims must be submitted to our support team within 7 days of the transaction date.
2. Non-Refundable Circumstances
We do not issue refunds under the following conditions:
- A change of mind or partial non-usage of your plan's co-pilot quota minutes.
- Account suspensions resulting from Terms of Service violations (such as sharing login credentials, running parallel concurrent multi-device sessions, or attempting software decompilation/scraping).
- Orders completed after the 7-day money-back guarantee window has passed.
3. Refund Request Process
To submit a refund request, please email our billing department at support@selfsimilar.in with:
- Your Sorphel registered email address.
- Your payment/transaction ID.
- A detailed description and screenshot of the technical error encountered by the desktop overlay client.
Approved refunds will be processed and returned to the original payment source within 5 to 10 business days.